Internet orders are dispatched daily (excluding weekends and public holidays) – we aim to always offer prompt service with a smile!!
Online orders can be paid for with paypal prior to dispatch.
Orders are freighted via Express Trackable Satchels or cartons and delivered right to your door, so please make certain you provide your street address.
We use Australia Post across Australian Cities. Timing to different States will vary:
QLD 3-4 days
NSW 2-3 days
VIC 1-2 days
WA and Rural areas can take from 5-10 days.
If you require a special request please send an email or put a note in with your order.
***We do not retain your credit card details (unless specifically requested to for
automated orders), and we do not share your personal details with any other company.
Coconut My Body values our international customers and offers International shipping.
Prices vary on location.
Please contact us for shipping costs and we will give you an estimated shipping cost asap!
We are so proud of the products we have carefully selected to stock.
If you are unhappy with any products please email us directly to resolve.
Coconut My Body will immediately replace or refund any broken or faulty item.
We will just require that you email a photo of the breakage or fault.
We must be notified of any damage or errors with regards to your delivery within 14 days.
Any other potential or specific issues can be discussed and resolved on a case by case basis.
Contact Dr Natalie Bird firstname.lastname@example.org
If for any reason the items you choose are not available immediately, we will inform you of this and provide an estimated delivery date should you choose to proceed with the order.
In the unlikely event that we cannot fulfil an order once it has been placed, we will issue a full refund for the unavailable products.
Coconut My Body regards customer privacy as an important part of our relationship with our
Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Dr Nat at email@example.com
Collection of Information
In order to use the Coconut My Body website, we may require information from you in order to
provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and
accounts, including Email.
Any information collected by Coconut My Body is collected via correspondence from you or your
company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Coconut My Body customers is required in order to provide you with our
products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information
(such as credit card numbers) on our website, we encrypt that information using secure socket layer
technology (SSL). When Credit Card details are collected, we simply pass them on in order to be
processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us,
both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at firstname.lastname@example.org
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may
correct, update, delete or deactivate it by emailing us at email@example.com
If you purchase a product or service from us, we may request certain personally identifiable
information from you. You may be required to provide contact information (such as name, Email, and
postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an
order, we will use this information to contact you.
Coconut My Body uses personally identifiable information for essential communications, such as
Emails, accounts information, and critical service details. We may also use this information for other
purposes, including some promotional Emails. If at any time a customer wishes not to receive such
correspondence, they can request to be removed from any mailing lists by emailing us at
You will be notified when your personal information is collected by any third party that is not our
agent/service provider, so you can make an informed choice as to whether or not to share your
information with that party.
Coconut My Body may at its discretion use other third parties to provide essential services on our site
or for our business processes. We may share your details as necessary for the third party to provide that
These third parties are prohibited from using your personally identifiable information for any other
Coconut My Body does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when
we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,
court order, or legal process served on our Website.
Links on the Coconut My Body site to external entities are not covered within this policy. The terms
and conditions set out in this privacy statement only cover the domain name of www.coconutmhbody.com.au
homepage, and other places we deem appropriate so that you are aware of what information we collect,
how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this
privacy statement at any time, so please review it frequently. If we make material changes to this
policy, we will notify you here, by Email, or by means of a notice on our homepage.