Postage & Shipping

Coconut My Body services all Australian states and prices are displayed in Australian dollars only.

Internet orders are dispatched daily (excluding weekends and public holidays) – we aim to always offer prompt service with a smile!!

Online orders can be paid for with paypal prior to dispatch.

Orders are freighted via Express Trackable Satchels or cartons and delivered right to your door, so please make certain you provide your street address.

 

We use Australia Post across Australian Cities. Timing to different States will vary:

QLD 3-4 days

NSW 2-3 days

VIC 1-2 days

WA and Rural areas can take from 5-10 days.

 

If you require a special request please send an email or put a note in with your order. 

 

***We do not retain your credit card details (unless specifically requested to for

automated orders), and we do not share your personal details with any other company.

 

International Shipping

Coconut My Body values our international customers and offers International shipping.

Prices vary on location.

Please contact us for shipping costs and we will give you an estimated shipping cost asap!

 

Returns Policy

We are so proud of the products we have carefully selected to stock.

If you are unhappy with any products please email us directly to resolve. 

Coconut My Body will immediately replace or refund any broken or faulty item.

We will just require that you email a photo of the breakage or fault.

We must be notified of any damage or errors with regards to your delivery within 14 days.

Any other potential or specific issues can be discussed and resolved on a case by case basis.

Contact Dr Natalie Bird info@coconutmybody.com.au

 

Disclaimer

If for any reason the items you choose are not available immediately, we will inform you of this and provide an estimated delivery date should you choose to proceed with the order.

In the unlikely event that we cannot fulfil an order once it has been placed, we will issue a full refund for the unavailable products.

 

Privacy Policy

Coconut My Body privacy policy.

 

Introduction

Coconut My Body regards customer privacy as an important part of our relationship with our

customers. The following privacy policy applies to all Coconut My Body users, and conforms to

Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Dr Nat at info@coconutmybody.com.au

 

Collection of Information

In order to use the Coconut My Body website, we may require information from you in order to

provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and

accounts, including Email.

Any information collected by Coconut My Body is collected via correspondence from you or your

company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Coconut My Body customers is required in order to provide you with our

products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff

development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information

(such as credit card numbers) on our website, we encrypt that information using secure socket layer

technology (SSL). When Credit Card details are collected, we simply pass them on in order to be

processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us,

both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@coconutmybody.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may

correct, update, delete or deactivate it by emailing us at info@coconutmybody.com.au

 

Orders

If you purchase a product or service from us, we may request certain personally identifiable

information from you. You may be required to provide contact information (such as name, Email, and

postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an

order, we will use this information to contact you.

 

Communications

Coconut My Body uses personally identifiable information for essential communications, such as

Emails, accounts information, and critical service details. We may also use this information for other

purposes, including some promotional Emails. If at any time a customer wishes not to receive such

correspondence, they can request to be removed from any mailing lists by emailing us at

info@coconutmybody.com.au

You will be notified when your personal information is collected by any third party that is not our

agent/service provider, so you can make an informed choice as to whether or not to share your

information with that party.

 

Third Parties

Coconut My Body may at its discretion use other third parties to provide essential services on our site

or for our business processes. We may share your details as necessary for the third party to provide that

service.

These third parties are prohibited from using your personally identifiable information for any other

purpose.

Coconut My Body does not share any information with third parties for any unknown or unrelated uses.

 

Legal

We reserve the right to disclose your personally identifiable information as required by law and when

we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,

court order, or legal process served on our Website.

 

Links

Links on the Coconut My Body site to external entities are not covered within this policy. The terms

and conditions set out in this privacy statement only cover the domain name of www.coconutmhbody.com.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the

homepage, and other places we deem appropriate so that you are aware of what information we collect,

how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this

privacy statement at any time, so please review it frequently. If we make material changes to this

policy, we will notify you here, by Email, or by means of a notice on our homepage.